DISPATCH LOGISTICS
Streetwear shipped with care. Fast, honest, and tracking-first. We know you're waiting on those threads—here is exactly how they get from our warehouse to your door.
U.S. DOMESTIC
Standard Ground
Cost: $4.99 USD
Timeline: 4-8 days Delivery Time
Expedited Shipping
Cost: $7.99 USD
Timeline: 2-5 days Delivery Time
Important Notes
- We ship exclusively via UPS and USPS for secure delivery.
- P.O. Boxes and APO/FPO addresses are supported via Standard Ground only.
- All prices are in USD.
GLOBAL REACH
Rest of World
Global Rate: $15.99
Delivery: 10–30 business days. Availability varies by region; calculated at checkout.
* Willow & Wire is not responsible for international customs delays.
PRINT-ON-DEMAND
PRODUCTION CYCLE
Every Willow & Wire piece is printed specifically for you once your order is placed. This print-on-demand approach ensures minimal waste and maximum precision. Please allow a 2-8 business day window for production before your items ship out.
TRACKING
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Shipment Confirmation
The second your gear clears quality control and hits the dispatch floor, we'll ping your inbox with a confirmation intel package.
Tracking Link Access
Hit the secure link in your email to keep precise watch on your haul as it navigates the urban sprawl from our facility to your door.
Arrival & Drop
T-shirt landed. Time to unbox and represent. If the tracker says 'Delivered' but the package isn't in your hands, contact us within 48 hours.
LOST IN TRANSIT?
We get it—waiting for a drop is stressful enough without the delay. While we aren't liable for courier slip-ups or stolen packages once marked ‘delivered,’ we're human and we care about your gear.
- Delays: Couriers can be unpredictable. If your order is lagging, check the tracking first.
- Lost Packages: If your tracking hasn't moved in 10 business days, hit us up.
- Stolen Goods: Ensure your delivery spot is secure. Willow & Wire cannot replace packages verified as delivered by the carrier.
Damages & Issues
If your package arrives looking like it went through a riot, or the print isn't what you ordered—we've got you. Inspect your order immediately. If there's a defect or damage, hit us up via email with a photo within 48 hours. We'll evaluate the chaos and make it right.
Exchanges
Because every piece is printed especially for you, the fastest way to get a different size is to return what you have (if eligible) and make a separate purchase. We recommend checking the size chart twice before you buy.
Returns within 30 Days
Items must be unworn, unwashed, and in original condition to be eligible for a refund.
NEED ASSISTANCE?
WILLOWANDWIREthreads@gmail.com
Within 24-48 hours
Typical Response Time
WILLOW & WIRE THREADS / SHIPPING DEPT.